Cancellation and Refund Policy

1. Digital Products (Downloads)

Due to the nature of immediate-access digital products, all sales are final. Once a file has been delivered, downloaded, or access has been granted, we do not accept returns or issue refunds. If you encounter any technical issues opening or viewing your file, please contact us at contact@tezca.studio, and we will assist you immediately.

2. Custom Services (Development, Branding, and Visual Ecosystems)

Our custom services require dedicated time and resource allocation for your project. Therefore, they are governed by the following conditions:

• Initial Deposits: Any upfront payment made to reserve a slot in our schedule or to initiate the discovery and development phase is non-refundable.

• Project Cancellation: If you choose to cancel a service after work has commenced, we will retain payment proportional to the phases already completed and delivered up to the date of your written notification.

3. Strategy Sessions and Consultations

• Rescheduling: We understand that unexpected changes happen. You may reschedule your strategy session at no extra cost by notifying us via email at least 24 hours in advance.

• Cancellations and No-Shows: Sessions canceled with less than 24 hours' notice, or failure to attend the scheduled Google Meet meeting, are not eligible for a refund or complimentary rescheduling.

Contact Us

If you have any questions regarding our policies prior to confirming your project or booking a session, please reach out to us at contact@tezca.studio.